(Last updated 10/10/2020)
customized items If you change your mind about your individual order before we have begun the creation process, a full refund will be issued,
If we have just begun to make your customized a refund will be given minus an administrative service fee of 10% of your total order.
If your dress / product arrives, but there is something that you are not satisfied with, please let us know up to three days after delivery, we are always happy to help. As it is our passion is to make each one of our brides feel amazing
If there is a problem with your dress, we will be glad to accept return of your purchase for fixing/remaking.
Unfortunately We can not accept returns/refunds on custom made orders for your store .
Ordering a collection dress or accessories t&c:
All orders can be made directly on our website using your special discount code or placed via email firstname.lastname@example.org
Orders may take between 8-16 weeks. There may be some delays due to covid which is out of our control. If you need an order sooner we have a rush service this may incur in an additional fee. Rush order fees are non refundable.
Too allow our products to have a faster turn around than competitors don’t give a cooling off period once an order is placed with us we get straight to work on making your items/item.
If any product received by you is damaged or faulty please notify us admittedly within 3 days of recipt of order. The returned dress must be completely brand new, unworn and in perfect condition. It should be sent back to our studio in spain (we will supply you with the address) all items bust be sent out with a courtier within in 7 days after the delivery date, in the original packaging.
All orders are to be paid for at time of ordering, payment can be made via PayPal or credit card.
The products will be sent to you by recorded delivery. Once you receive them, the products will be at your risk for any damage which arises. Ownership of the products will only pass you when the full payments to us of all sums including delivery charges have been received and cleared to you. We will replace any item wrongly delivered or damaged.
There may be slight delays with delivery on your orders at this time due to covid we are very sorry for the inconvenience and we appreciate your patience at this time.
RETURNS / REFUNDS:
Unfortunately we do not accept returns or issue refunds on wholesale orders or shipping costs we will of course replace or remake any item / product that arrives to you incorrectly or damaged.
- In certain circumstances we may accept/ offer an exchange on certain items this is at the desecration of our store manager.
We cannot remake or replace an item if the following has occurred:
- If the dress is damaged due to wrong ironing/washing, misuse.
- If you contact us longer than 3 days after delivery.
- If you do not return your product / item within the agreement of return.
- If you have made alterations
To request an return for remake / notify us of a faulty product (s) or to request an exchange please email email@example.com.
PLACEMENT OF AN ORDER
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order. If you are unsure about the meaning of any of these terms and conditions, please contact us via email firstname.lastname@example.org before placing your order and we will clarify any questions.